Rental Car Accident in Japan: What to Do

Do not decide that an incident is too small to report. Help anyone injured, make the scene as safe as possible, then contact the police and the rental company.

Checked October 25, 2026. Confirm current weather, roads and provider conditions before travel.

FIRST: Help injured people
REPORT: Police: 110
CONTRACT: Call rental company

1. Protect life and prevent another crash

Check for injuries and call 119 for an ambulance when needed. If it can be done safely, prevent secondary danger and warn approaching traffic. Keep yourself out of live traffic lanes.

2. Contact police and the rental company

The Japan Rent-A-Car Association instructs renters to contact both the police and rental provider regardless of the size of the accident. This includes minor contact or damage with no other driver present.

Follow the emergency contacts in the rental agreement and vehicle documents. Do not make a private settlement at the scene.

3. Record the location and facts

When safe, record the time, exact location, other party, police report details, vehicle condition and witnesses. In snow, share a map pin because road names and landmarks can be difficult to identify.

FAQ

Questions before driving

Practical answers for planning your route and rental.

Do I call police for a small scratch?

Yes. Do not judge it as too minor; contact the police and rental company.

What number is the police in Japan?

Call 110 for police and 119 for ambulance or fire.

Can I continue driving?

Only after the scene is safe and the police and rental company have given the appropriate instructions.

Sources

Japan Rent-A-Car Association guidance / JAF accident guidance