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English guide / Emergency
Emergency guide

Know which number
to call.

One-page English reference for 119, 110, #8139 and #9910, including what to check before calling.

Quick reference

Emergency numbers and first actions

Stop in a safe place first. Choose the number by what is happening—not by which number is easiest to remember.

Before calling

Move out of live traffic if possible. Note the road, direction, nearby landmark or map location. Never operate a phone while driving.

119
Ambulance / fireInjury, illness, fire or immediate threat to life
  1. Say “Kyukyu” for ambulance or “Kaji” for fire
  2. Give the municipality and location or a nearby landmark
  3. Describe injuries, consciousness and breathing
  4. Give your name and a reachable phone number
Official sources
110
Police / traffic accidentTraffic accident, danger, crime or an urgent police response
  1. Protect people from a second collision
  2. Report accident or breakdown, exact location and injuries
  3. On a motorway, leave the vehicle and wait behind a barrier where possible
  4. Also contact the rental company after emergency calls
Official sources
#8139
JAF roadside serviceBreakdown, flat tyre, battery, stuck vehicle or towing
  1. JAF is available nationwide, 24 hours
  2. The call is charged; 0570-00-8139 is the alternative number
  3. Give location, vehicle and symptoms
  4. For a rental car, call the contracted service or rental company first when instructed
Official sources
#9910
Road emergency lineRoad debris, pothole, collapse or another road defect—not an accident report
  1. Nationwide, 24 hours and toll-free
  2. Stop safely before calling
  3. Give the road, direction, kilometre marker or landmark
  4. For an accident, call 110 instead
Official sources
Fuel mistake

Wrong fuel at a station

Do not start the engine or switch vehicle power on. Tell station staff which fuel and how much was added, then call the rental provider or roadside service. Do not try to move or drain the vehicle yourself.

Full wrong-fuel guide
Rental car

Rental car order

  1. Life and immediate danger: 119 / 110
  2. Rental company or contract emergency desk
  3. Insurer / roadside service as directed
  4. Record location, time, vehicle condition and police report details when safe

This page is a quick reference, not a substitute for instructions from emergency services, police, the road manager or your rental agreement. Phone availability and call charges can change; official pages take precedence.